An existing client with a technical issue or a change request? Raise it here and our team will pick it up.
Best for non-urgent issues, change requests and questions. Include your project name and, where possible, a screenshot.
Include the following and we can usually diagnose an issue in one exchange rather than three.
Every project includes a post-launch support period covering defects arising from our work. Ongoing maintenance beyond that period is available under a separate agreement.
Monitoring, security updates, dependency upgrades, backup verification, performance review and an allocation of development hours for small changes. Scope is confirmed in your agreement.
New features outside agreed scope, issues arising from third-party services outside our control, and problems caused by modifications made by others. These are quoted separately.
In many cases, yes. We will need to review the codebase and infrastructure first to assess its condition and confirm what we can reasonably commit to.
If a support request is not progressing to your satisfaction, escalate it by writing to info@ezglobaltechnologies.com. We would far rather hear about a problem directly than have you working around it.